Resident Frequently Asked Questions

Here are the answers to FAQs from our customers using our white Nokia fiber optic Internet and Wi-Fi devices. Use the +/– symbols at the end of the row to expand and contract the answers.

 

INTERNET & WI-FI

  • Smartaira associates are available to assist you 24 hours a day, 7 days a week via phone, email, text (SMS), and online form requests.

    Phone: (310) 974-8776
    Text: (385) 275-8398
    Email: support@smartaira.com
    Web: https://smartaira.com/help

  • You can connect wired devices via Ethernet cable to the back of the white Nokia device.

    Wi-Fi devices can connect using the assigned Network Name (SSID) and Password (Wi-Fi Key) found on the bottom of the Nokia device.

    It is important to handle the Nokia device with care. The fiber optic cable is extremely fragile.

    If you need assistance, contact Smartaira Support at (310) 974-8776.

  • No. All Internet and Wi-Fi fiber optic equipment is provided.

  • For simplicity, it is best to use the credentials printed on the device.

    However, some communities will allow you to change your password, if needed.

    Please contact Smartaira Support at (310) 974-8776 to see if your property qualifies.

  • It is not recommended. There is already a router in the Nokia device offering wired ports and Wi-Fi 6 speeds. If you need more ports, an Ethernet switch may be used.

  • Yes. These devices typically require a 2.4 Ghz (Wireless N) connection.

  • Yes. When connected to your private home Wi-Fi network.

  • Yes, but you won’t want to share your personal credentials with people you don’t trust because you’ll be inviting them onto your home network and they may be able to access other devices.

  • No.

    Never move the Nokia device on your own. The fiber optic cable is extremely fragile and can break or become damaged.

    Damaged cables will result in a service call to restore service.

    If the device needs to be moved, please call Smartaira Support at (310) 974-8776.

  • A red light typically indicates a broken fiber optic cable.

    The fiber optic cable contains delicate glass fibers (not copper wire as found in traditional cables).

    Please contact Smartaira Support at (310) 974-8776 for assistance.

  • Ensure you’re connecting to the correct Network Name (SSID).

    If the issue persists, press the On/Off button on the back of the Nokia device to reboot.

    Call Smartaira Support for further assistance at (310) 974-8776.

  • Industry-standard customer premise equipment (i.e. access points, Wi-Fi routers, etc.) have a line speed of 1 Gbps.

    Your computer or gaming system will need to be connected to the Nokia device with an Ethernet cable to reach top speeds.

    However, each packet sent over the network has built-in "overhead" (bits used for addressing, error checking, security, etc.). The overhead is about 2.8-5.3% of the packet size, depending on the size of the original file.

    So, while the network packets are traveling at 1 Gbps, each packet carries about 94% of your data. So, a Speed Test will reflect a maximum data transfer of about 940 Mbps (or something close to that).

    The age and performance of the device you are connecting may also limit the speed of the connection.

    Here is a link you can use to test your speed.

  • No. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

    Full Privacy Policy
    https://smartaira.com/privacy/