Resident Frequently Asked Questions

Here are the answers to FAQs from our customers using Bulk DIRECTV via Internet. Use the +/– symbols at the end of the row to expand and contract the answers.

 

DIRECTV VIA INTERNET

  • DIRECTV has transformed the ways they provide TV programming to your home. You enjoy great programming as with their satellite TV but can choose to have it delivered to your television via your existing home internet. It’s simple and easy. No satellite dish and no installation required.

  • Yes. DIRECTV via Internet is a television plan for residents provided by the property.

    Some properties may include the cost in their monthly lease payment, while others will include ithe cost in a separate technology amenity fee paid with your rent.

    There are a variety of plans and premium services available to choose from.

    Each property will choose a base plan that may be upgraded by the resident during the signup process.

    Residents can add more channels, premium services, sports packages, international programming, or additional equipment when they create their account.

  • You can activate your DIRECTV via Internet online.

    Visit https://smartaira.com/dtv.

    You will be billed monthly by DIRECTV for any upgrades you choose above the base package.

    Contact DIRECTV for assistance at 1-866-258-8766.

  • DIRECTV offers one of the most complete line-ups of available channels, including local channels and regional sports.

    There are four primary packages, each with different channel offerings.

    1. Entertainment (90+ channels)

    2. Choice (125+ channels)

    3. Ultimate (160+ channels)

    4. Premier (185+ channels)

    The line-ups change occasionally, so it is best to check their website for the latest information.

    Visit: https://www.directv.com/channel-lineup/

    If you scroll to the bottom of that page, they also offer a .pdf version of the channel line-up for downloading and printing.

  • DIRECTV provides support for this product. You can call the multifamily (MDU) support team at 1-866-258-8766, or visit https://www.directv.com/support.

  • DIRECTV via Internet is designed for self-installation, whether you use their app on your own smart device or the DIRECTV Gemini streaming device.

    Instructions for installing the Gemini are provided in the box. DIRECTV support will help you if you have any issues.

  • DIRECTV highly recommends you use their Gemini streaming device for the best experience.

    However the DIRECTV App is available on most phones, tablets, streaming devices, and smart TVs.

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    STANDARD TVs

    1. Require an HDMI Port

    2. Require a Streaming Device that supports the DIRECTV App (Gemini, Roku, FireTV, Apple TV)

    SMART TVs

    1. Must support the DIRECTV App

    2. Sony & other TVs running Android TV OS (v9+)

    3. Samsung TVs (2017 and newer)

    4. LG TVs running webOS do not support the app natively

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    You will request your Gemini device(s) when you create your account.

    Additional Gemini devices are available for purchase.

    The equipment will arrive in a few days, but you can use the app(s) to watch DIRECTV immediately.

  • Absolutely, DIRECTV provides customers the ability to watch their favorite programming, live or recorded, wherever and whenever you want, no matter how you choose to connect at home.

    Enjoy movies, on-demand, sports, even the latest season of your favorite TV shows.

    Just download the DIRECTV App from your preferred app store Google or IOS. The service is limited to 3 streams outside the home network.

  • No, all Smartaira Internet plans come with Unlimited Data, so go ahead and stream all you want.